Returns & Exchanges

As coffee is a perishable food product, we do not accept returns on roasted coffee; however, we want you to love your brew and will replace any gear or merchandise that arrives damaged or defective. If you are unsatisfied with your order, please reach out to our support team within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our customer experience team with your order number and a brief description of the issue regarding your coffee or equipment.

• 2.
  Provide Verification

  For damaged brewing gear or shipping errors, please include a photo of the item and the packaging it arrived in for our records.

• 3.
  Receive Authorization

  Once reviewed, we will provide a return shipping label for merchandise or confirm the processing of a replacement shipment for coffee.

• 4.
  Resolution

  Upon receipt of returned gear or approval of your claim, we will issue a full refund to your original payment method or ship out your fresh replacement.